Home / Support / Help Center


  • Where is your company?

    Our company is located in Shenzhen, China. If you want to visit us, please make an appointment with our sales executive.

  • Do you provide OEM/ODM service ?

    Sure, OEM/ODM orders are welcome. We can customize for you with logo printing, package design, add languages, and booting animation if your order quantity reaches MOQ of OEM.

  • How is the warranty?

    We provide a one-year warranty, but it does not over man-made damage. The buyer needs to afford the shipping cost of the return.

  • What is the way of transportation?

    For small orders, we recommend shipping by DHL, EMS, UPS, FedEx. For big orders, we recommend shipping by air or sea.

  • How can we get your catalogue?

    Please click the “free inquiry" buttons on this website. Or you can write an email to sales@cwelltech.com. We will reply to you within 24 hours.

Order & Payment

  • What is your usual payment term for orders ?

    For sample orders, we accept payment by Paypal, Western Union, Moneygram, or Escrow. For formal order, L/C at sight, Telegraphic Transfer ( T/T ), Western Union, or Moneygram.

  • What is the minimum order quantity per item ?

    The minimum order quantity is 100~5000 pieces according to different models.

  • Could we get samples before normal order?

    Yes, we provide samples for quality checking if the buyer can pay the sample fee and freight. Because our products are high-value, we don’t provide free samples.

  • How much the courier freight will be for the samples ?

    Freight is different based on the quantity, weight, and volume of the samples.

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